1. Information We Collect
When you submit an enquiry on travelvisa.pk or contact our office in Blue Area, Islamabad, we collect basic contact details necessary to respond to your request. This includes your full name, mobile telephone or WhatsApp number, preferred city of departure, destination country, travel month, and the specific service you are interested in (such as visit visa guidance, flight ticketing, Umrah arrangements, or document attestation).
We maintain a strict minimal-data policy on our public website: we do not collect or request sensitive identity documents (such as CNIC numbers, scanned passports, bank statements, or payment card details) through online website forms. Any sensitive documentation required for visa filing is reviewed only in person at our Eagle Plaza office or via direct encrypted channels established with your assigned visa adviser.
2. Purpose and Legal Basis of Processing
Your information is processed exclusively to evaluate your visa application eligibility, provide accurate service quotations, coordinate appointment scheduling with relevant submission centres, and fulfill travel bookings you request. We do not use your contact information for unsolicited marketing or automated phone campaigns.
3. WhatsApp, Telephone and Office Consultations
When you communicate with Travel Visa Pk via WhatsApp (+92 316 5378855), voice call, or visit our office at Mezzanine No. 122, Eagle Plaza, Fazal-e-Haq Road, Blue Area, Islamabad, our advisers log notes relevant to your case. These notes help ensure consistent advisory across multiple consultation sessions.
4. Browser-Based Eligibility Tools
The interactive tools on this website, including our free visa eligibility checker and assessment utilities, execute client-side within your browser. Your individual questionnaire responses and selections are never saved to our database or transmitted to remote analytics servers without your explicit action.
5. Information Sharing and Disclosure
We never sell, rent, or trade your personal information to commercial data brokers. Information is shared strictly on a need-to-know basis with authorized travel suppliers and government authorities solely to execute your travel arrangements:
- Foreign diplomatic missions, embassies, consulates, and authorized visa application centres (such as VFS Global, Gerry's Visa, BLS International, or TLScontact) for visa processing.
- Accredited airline reservation systems (GDS) and hotel providers for issuing verified itineraries and accommodation vouchers.
- Our authorized travel partner, Al Arbab Travels (Private) Limited, for ticketing and Umrah group logistics handled in collaboration.
- Licensed insurance underwriters to issue required overseas travel and medical coverage policies.
6. Data Retention and Security
Enquiry records are retained only as long as necessary to complete your consultation or as required by commercial recordkeeping standards in Pakistan. Client documents provided during physical file preparation are returned directly to the applicant upon submission or securely shredded if duplicate working copies were made with your consent.
7. Your Data Rights
You have the right to request a summary of any personal data we hold about you, request corrections to inaccurate contact details, or request that your enquiry record be permanently deleted from our communication logs. To exercise these rights, email travelvisapk@gmail.com or call our helpline at +92 316 5378855.
8. Related Policies
For complete terms governing our consultancy services, document verification guidelines, and office hours, please review our Terms of Service, our Official Sources Policy, and our Contact and Location Details.